Knowledge and terrible service

On Friday I was debited an amount of R1799.15 instead of my R1641.57 which was suppose to be my last payment. Called in to query why it was a different amount than what was confirmed on the reminder sms and statement but the agent said she could not see the amount I mentioned and she could see that R1641.57 was suppose to be the debited amount. I asked her to put a note on the system that I'll be reversing the amount and will pay at Pep the amount she confirmed ( she left no note). I tried paying at Pep using my account number and they couldn't find my account, called again yesterday and was the ref which could not locate my account as well as my ID at Pep so I had to call in again for Capfin to either deduct the correct amount or give me another option to pay and I was provided with FNB details. The agent I spoke to was TAMZYN and she was extremely RUDE, spoke over me and did not answer what my question or rather gave me incorrect information and when I requested to speak to a manager or supervisor she decided to drop the call.

Had to call back AGAIN spoke to Sibusiso who could not get into my account since TAMZYN was still in it.

Few minutes later got a callback from a team leader by the name of AYANDILE and i asked her what the R1799.15 was for, she told me it was interest added from Friday until yesterday (same thing TAMZYN told me) which is incorrect because the reason I reversed the payment was because an additional R157.58 was debited and the first agent confirmed the amount I knew I was owing on top of that no one could give me the exact reason

I concluded by telling her I will not be paying R1799.15 and I will use the FNB details to pay R1641.57 as no one could explain the additional amount and I was not informed of this amount and I shall never seek financial assistance from Capfin again