It's been 4 days and still no approval

My dad app**** for a loan Monday 30 December and got a pre-approval, he sent through all the required documents which he received an email back stating they reviewed the documents and are happy to proceed with the application. He contacted Capfin Tuesday 31 December to follow up and was told he will receive an sms on the same to with the outcome. Today is Thursday and I'm told the same thing to wait for an sms, so do you take more then 72 hours to approve a loan. All I want is to know if Its approved or not that's all!!!