SZ
Sthabiso Z
1 reviews | Active since Oct 2025
09 Oct 2025, 10:22
Issue resolved immediately
I had a great service from capfin after sending proof of payment which didn't reflect on them my account was cleared.Id give them a 5 star if it wasn't for the lady who was rude and impatient when I enquired about this through their call centre. They should improve manners on customer service department at the call centre. Thank you
Helpful (0)
Replies (2)0
Replies (2)
Capfin's replyOfficial
09 Oct 2025, 14:13Good day Sir/Madam
Thank you for taking the time to inform us of your experience with our contact centre. We can assure you this is not standard practice and we will investigate the matter. Please accept our sincere apologies for any inconvenience this may have caused you. A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for taking the time to inform us of your experience with our contact centre. We can assure you this is not standard practice and we will investigate the matter. Please accept our sincere apologies for any inconvenience this may have caused you. A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
Best regards,
Capfin's reply09 Oct 2025, 14:13
Official
Good day Sir/Madam
Thank you for taking the time to inform us of your experience with our contact centre. We can assure you this is not standard practice and we will investigate the matter. Please accept our sincere apologies for any inconvenience this may have caused you. A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for taking the time to inform us of your experience with our contact centre. We can assure you this is not standard practice and we will investigate the matter. Please accept our sincere apologies for any inconvenience this may have caused you. A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
Best regards,
Capfin's replyOfficial
11 Oct 2025, 12:01Good day Sir/Madam
Thank you for allowing us the time to discuss your concerns.
We are pleased to inform you that the matter has been resolved.
For further assistance, please call us on *** or email ***.Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Thank you for allowing us the time to discuss your concerns.
We are pleased to inform you that the matter has been resolved.
For further assistance, please call us on *** or email ***.Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,
Capfin's reply11 Oct 2025, 12:01
Official
Good day Sir/Madam
Thank you for allowing us the time to discuss your concerns.
We are pleased to inform you that the matter has been resolved.
For further assistance, please call us on *** or email ***.Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Thank you for allowing us the time to discuss your concerns.
We are pleased to inform you that the matter has been resolved.
For further assistance, please call us on *** or email ***.Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,