1 reviews | Active since Mar 2013
Information not updated on ITC
I settled my loan on 25/09/2018 but capfin does not want to update the information on ITC due to reasons i do not know. Capfin is very quick in updating the information after You take a new loan with them but it is a very different story when a client has settled the account. I sent the email and asked that they update my information and I was told that they only update after 21 days. 21 days passed but No one seems to be interested in resolving this on Capfin side. Please update as I do not owe anymore
Good day Mabore
We value your feedback and will investigate the reasons that your profile has not been updated at the credit bureau.
We will be in contact shortly. Please accept our sincere apologies for any inconvenience caused.
Kind regards,
Customer Service
Best regards,
Good day Mabore
We value your feedback and will investigate the reasons that your profile has not been updated at the credit bureau.
We will be in contact shortly. Please accept our sincere apologies for any inconvenience caused.
Kind regards,
Customer Service
Best regards,
Good day Mabore
We have investigated your query and are happy to advise that the matter is now resolved .
Your account information has been sent to the relevant credit bureau for update and our office has been in contact with you.
For any further assistance please call us on *** or email *** .
Kind regards,
Customer Service
Best regards,
Good day Mabore
We have investigated your query and are happy to advise that the matter is now resolved .
Your account information has been sent to the relevant credit bureau for update and our office has been in contact with you.
For any further assistance please call us on *** or email *** .
Kind regards,
Customer Service
Best regards,