Information disclosed to a 3rd party

I am extremely disappointed with your collections company Nimble Collections, the 1st time they called me was on 23 October 2018 at 07:50 I spoke to the lady and whilst we in the process of concluding an arrange as I am in arrears the call disconnected. I was called by another consultant after 8am I told her to call me at 14:00 during my lunch break to my surprise she told me that the previous agent noted on their system that I dropped the call on her when I told her that I never did that she insisted that we should conclude an arrangement then. (That's when I dropped the call on her). However 5min later I called back and requested to speak to a team leader as the notes on their system was incorrect . I was told by their customer service department that they will get someone to give me a call back. BUT I never got that call, to surprise when I got home I was told that (Capfin) called my father looking for me which I do not understand why as they have my contacts they even disclosed the reason for them calling which is against the POPPI Act.

I sent an email to Feroza Fisher (Team Manager) requesting them to send me the recording as I wanted to know exactly what information was disclosed however she rep**** and told me they reserve the right to their recording. So what about my right to not having my PERSONAL INFORMATION disclosed to a 3rd party. And why was this 3rd party even called when I was the one who left a message for them to call me back on my number.