Incorrect Billing

I will not accept a call from your organisation that is not a resolution to this matter. I am tired of having to explain myself daily on matter which is a fault on your side. I have even resulted to blocking Capfin numbers for incomimg calls because it's unbecoming that daily I have to deal with this situation and harassment by Capfin consultants that keep primising that management will call me to resolve the matter, after we bicker. It's been over a week mind you with the standard empty promise of management contacting me to resolve the matter. Earlier this year I had a query with Capfin and management never called me but your agents kept telling me that management would call. So I honestly will believe you when I do receive a call from your organisation'so management.

Yes, thank you very much for the prioritised assistance regarding this matter. It's so unfortunate that escalations lead us to the point. I appreciate your expediency on this matter. Thank you Regards

I am being slated by Capfin agents again. The complaint I had logged earlier this November was supposedly dealt with, but this week I am being hounded daily for monies I am not owing to your organisation. This is extremely frustrating and frankly unacceptable. I cannot wait for this last instalment to go off now at the end of November so I can part ways with your organisation. I will start seeking legal assistance because I honestly cannot stand the undue harassment anymore, it is unbecoming. Because the next thing you I will be told is that the daily calls charges have been billed to my account. How is it possible that your systems are not synchronised to reflect correct information? This is most confusing and shocking!!! My experience with your organisation has been extremely bad. It is vastly disappointing to say the least, that your seriousness to resolving customer queries on faults from your side is less than sub-standard. Appalling!!!