Inability to help a customer in need

I app**** for a loan on the 16th of April 2015 as I had an urgent issue that I needed funds for urgently however till the 19/05/2015 Capfin has still not been able to help me which is completely different from what is being said on their adverti*****ts.I keep on being told that my application has an error surely it doesn't take a month for such issues to be resolved if you really do care about your customers.It is very frustrating when you go to such companies and different agents keep on saying that \we are going to escalate your issue"however after they say that you never get any sort of feedback. If Capfin is unable to help their customers in need they should rather say so rather than misleading people which false marketing saying that their loans are fast and easy of which they are not.I had expected far much better service than this and I would never recommend that any of my friends or family go to them in their time of need as they are incapable of satisfying their customers.<br> <br> """