RM
Ryan M
1 reviews | Active since Aug 2021
15 Nov 2024, 09:35
Inability To help
I have been on the line for 20 minutes speaking to Elam who refuses to give me her surname and also refuses to let me speak to her superior, I app**** for a loan that I need like in yesterday and she is telling me that I need to approve my debicheck, and I have never received a debicheck that I need to approve.
her inability to help me is alarming, they want to advertise that they provide quality service but this is the outcome, and I am a customer of them and have never once missed a payment but this is how they treat me, I will go somewhere else going forward, I refuse to be treated like a nothing.
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Replies (2)
Capfin's replyOfficial
15 Nov 2024, 09:51Good day
Thank you for alerting us to your concerns with regards to the processing of your Capfin loan application.
Please note that your request is being attended to. We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for alerting us to your concerns with regards to the processing of your Capfin loan application.
Please note that your request is being attended to. We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Capfin's reply15 Nov 2024, 09:51
Official
Good day
Thank you for alerting us to your concerns with regards to the processing of your Capfin loan application.
Please note that your request is being attended to. We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for alerting us to your concerns with regards to the processing of your Capfin loan application.
Please note that your request is being attended to. We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
RM
Ryan M's updateReviewer Update
15 Nov 2024, 10:30Thank you for getting back to me, I appreciate that,
But again, Elam just called me back now and telling me that she went to her boss on my behalf and her boo advised her to tell me that I can cancel the application on the website, what appalling service is that hey.
I am dumb struck, I thought she was going to help me, but she rather comes and tells me that.
But again, Elam just called me back now and telling me that she went to her boss on my behalf and her boo advised her to tell me that I can cancel the application on the website, what appalling service is that hey.
I am dumb struck, I thought she was going to help me, but she rather comes and tells me that.
RM
Ryan M's update15 Nov 2024, 10:30
Reviewer Update
Thank you for getting back to me, I appreciate that,
But again, Elam just called me back now and telling me that she went to her boss on my behalf and her boo advised her to tell me that I can cancel the application on the website, what appalling service is that hey.
I am dumb struck, I thought she was going to help me, but she rather comes and tells me that.
But again, Elam just called me back now and telling me that she went to her boss on my behalf and her boo advised her to tell me that I can cancel the application on the website, what appalling service is that hey.
I am dumb struck, I thought she was going to help me, but she rather comes and tells me that.