DL
Dominique L

1 reviews | Active since Nov 2024

12 Jan 2025, 16:05

Impatiently waiting

I completed the process and was approved for a certain loan amount and was told to wait for the DebiCheck from my bank. Its been 48hours and I’ve yet to receive any debicheck or have the money transferred into my account

0
Replies (4)
Capfin
Capfin's reply13 Jan 2025, 08:07
Official
Good day 

Thank you for alerting us to your concerns with regards to the processing of your Capfin loan application.

Please note that your request is being attended to. We apologize for any inconvenience this may have caused you.  
 
Sincerely

Capfin Customer Services

Best regards,

DL
Dominique L's update13 Jan 2025, 13:49
Reviewer Update
By when will it be sorted out!
DL
Dominique L's update13 Jan 2025, 13:50
Reviewer Update
It’s already 14:00, i left a remark/complaint yesterday at 14:00😡
Capfin
Capfin's reply14 Jan 2025, 13:49
Official
Good day 

We appreciate your patience and the opportunity to resolve your query. 
 
Kindly note that Capfin offers loans based on the outcome of an affordability assessment which considers factors such as income and expenses, credit profile and payment behaviour. 

For further assistance, please call us on *** or email ***
 
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00 
* Saturday and Public Holidays 08:00 – 13:00
 
Kind regards 

Capfin Customer Services

Best regards,