HK
Hanifa K
1 reviews | Active since Dec 2013
29 Mar 2023, 23:46
I want my money
Thank you for paying your Capfin loan as arranged. Outstanding arrears is R1 221.30. Pay NOW https://payat.io/qr/***. Call *** to discuss
This was my last communication with you whereby you even confirmed over the phone that my balance is R1200 which I had to pay R600 march and R600 April yet you for **** sakes debited R1830... What a **** is this??? You better refund me my ****in money. This is bull****
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Replies (5)
Capfin's replyOfficial
30 Mar 2023, 06:59Good day
Thank you for getting in touch with us. We will look into your query and will follow up with you shortly on the outcome.
One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for getting in touch with us. We will look into your query and will follow up with you shortly on the outcome.
One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Capfin's reply30 Mar 2023, 06:59
Official
Good day
Thank you for getting in touch with us. We will look into your query and will follow up with you shortly on the outcome.
One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for getting in touch with us. We will look into your query and will follow up with you shortly on the outcome.
One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
HK
Hanifa K's updateReviewer Update
30 Mar 2023, 09:38So now you're telling me from that my balance went from R1 221.30 to R1500 and whatever, okay fine.... I made an arrangement in January to catch up with my arrears and that I would have to pay R600 from Feb - April, which you guys debited from end of Feb... Last month some manager called me and said I can pay the R1220.30 which is my arrears over the next 2 months which is the payment arrangement of R600... Yet you guys debited more than what I actually owe you guys... There is a payment arrangement of R600 in place and this lady tells me they cannot debit less than the loan agreement amount, so why did you make the payment arrangement in the first place. When I made arrangement no one told me this so now you want to tell me you need to debit the whole amount, why didn't the ****in guy who assisted me and the previous consultants tell me this, why??? There is a payment arrangement in place and You agreed to it and god damn you going to stick to it because I budgeted on that R600 this month. So you are only going to take the ****in R600 and you are going to refund me my ****ing R1200... I want it in my account by tomorrow...
You are all ****ing *********** and don't even know your own procedures... Go through all your telephone calls. I even have sms's confirming the arrangement.... You are not going to make this my problem, you guys are ***********. I WANT MY ****ING MONEY BY TOMORROW!!!!!
You are all ****ing *********** and don't even know your own procedures... Go through all your telephone calls. I even have sms's confirming the arrangement.... You are not going to make this my problem, you guys are ***********. I WANT MY ****ING MONEY BY TOMORROW!!!!!
HK
Hanifa K's update30 Mar 2023, 09:38
Reviewer Update
So now you're telling me from that my balance went from R1 221.30 to R1500 and whatever, okay fine.... I made an arrangement in January to catch up with my arrears and that I would have to pay R600 from Feb - April, which you guys debited from end of Feb... Last month some manager called me and said I can pay the R1220.30 which is my arrears over the next 2 months which is the payment arrangement of R600... Yet you guys debited more than what I actually owe you guys... There is a payment arrangement of R600 in place and this lady tells me they cannot debit less than the loan agreement amount, so why did you make the payment arrangement in the first place. When I made arrangement no one told me this so now you want to tell me you need to debit the whole amount, why didn't the ****in guy who assisted me and the previous consultants tell me this, why??? There is a payment arrangement in place and You agreed to it and god damn you going to stick to it because I budgeted on that R600 this month. So you are only going to take the ****in R600 and you are going to refund me my ****ing R1200... I want it in my account by tomorrow...
You are all ****ing *********** and don't even know your own procedures... Go through all your telephone calls. I even have sms's confirming the arrangement.... You are not going to make this my problem, you guys are ***********. I WANT MY ****ING MONEY BY TOMORROW!!!!!
You are all ****ing *********** and don't even know your own procedures... Go through all your telephone calls. I even have sms's confirming the arrangement.... You are not going to make this my problem, you guys are ***********. I WANT MY ****ING MONEY BY TOMORROW!!!!!
HK
Hanifa K's updateReviewer Update
31 Mar 2023, 10:02AM I GOING TO GET A RESPONSE BY ANY CHANCE!!!
HK
Hanifa K's update31 Mar 2023, 10:02
Reviewer Update
AM I GOING TO GET A RESPONSE BY ANY CHANCE!!!
Capfin's replyOfficial
03 Apr 2023, 14:41Good day
Thank you for allowing us the opportunity to resolve your query.
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Capfin's reply03 Apr 2023, 14:41
Official
Good day
Thank you for allowing us the opportunity to resolve your query.
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
HK
Hanifa K's updateReviewer Update
03 Apr 2023, 14:50You didn't resolve ****... I want my ****ing money!!!
HK
Hanifa K's update03 Apr 2023, 14:50
Reviewer Update
You didn't resolve ****... I want my ****ing money!!!