BV
Benjamin V

1 reviews | Active since Jun 2016

07 Jun 2016, 07:53

I suffer because they don't care

<p>Capfin is loan company for about 4months now.every month they will let me borrow money.we had a good relationship.now they just told me they can't gave me a loan no explanation whatsoever. Their debit order goes off every 25th. When I call they say a week they check my status. Its the 7th why lying to clients.</p> <p>I don't think I m the only client they ignored like this leave us in a financial burden and still advertise people to use their services .</p> <p>They don't care about our situations.</p> <p>That's capfin for you .</p> <p>Don't reply to emails.</p>

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Replies (2)
Capfin
Capfin's reply07 Jun 2016, 09:10
Official

Good day Ambroucher

We are sorry that the experience when applying for a Capfin loan was not to your satisfaction.

We apologise for the inconvenience and frustration this has caused you. Our office will be in contact with you shortly.

Kind regards,

Customer Service

Capfin
Capfin's reply07 Jun 2016, 09:45
Official

Good day Ambroucher

Excellent service is very important to us and we value all the feedback from our customers. We are pleased your concern has been resolved.

For any further assistance please call us on *** or email *** .

Kind regards,

Customer Service