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cleo C

1 reviews | Active since Apr 2017

08 Aug 2017, 08:40

I settled the account but I am still sent lawyers letters

<p>I paid up this account in full when I was handed over to MBD, I was given a settlement amount of which I paid. MBD is saying that Capfin gave them instruction to close the account, but now I am handed over to Fenwick Boshoff Incorporated to pay an outstanding balance. I spoke to a consultant at Fenwick Boshoff Incorporated and they were instructed to close the account.</p> <p>I am requesting a paid up letter immediately, as this account has been paid up in full!</p>

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Replies (3)
Capfin
Capfin's reply09 Aug 2017, 12:26
Official

Good day Ms Camhee

We acknowledge receipt of your complaint and will ensure that it is investigated. We aim to provide a speedy resolution. Please expect communication from one of our team members soon.
We apologize for the inconvenience caused.

Kind Regards

Customer Service

Capfin
Capfin's reply09 Aug 2017, 12:26
Official

Good day Ms Camhee

We acknowledge receipt of your complaint and will ensure that it is investigated. We aim to provide a speedy resolution. Please expect communication from one of our team members soon.
We apologize for the inconvenience caused.

Kind Regards

Customer Service

Capfin
Capfin's reply10 Aug 2017, 10:13
Official

Good day Ms Camhee

We are pleased to have engaged with you and that your situation has been resolved.

For any further assistance please call us on *** or email *** .

Kind Regards

Customer Service