JC
Jolene C
1 reviews | Active since Jan 2018
22 Aug 2024, 13:27
I am writing to express my frustration regarding the delay in closing my personal loan account ***3
I am writing to express my frustration regarding the delay in closing my personal loan account ***3. Despite settling the account on August 20, 2024, I have checked today, August 22, 2024, and found that the account remains open with a credit balance of R110.63. This is beyond the standard 48-hour timeframe for account closure. I request that you escalate this matter and close the account as soon as possible to resolve this issue.
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Capfin's replyOfficial
22 Aug 2024, 14:20Good day
Thank you for getting in touch with us. We will look into your query and will follow up with you shortly on the outcome.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for getting in touch with us. We will look into your query and will follow up with you shortly on the outcome.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Capfin's reply22 Aug 2024, 14:20
Official
Good day
Thank you for getting in touch with us. We will look into your query and will follow up with you shortly on the outcome.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for getting in touch with us. We will look into your query and will follow up with you shortly on the outcome.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services