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Thokozani Y

1 reviews | Active since Jul 2020

14 Dec 2023, 18:12

I am very much ****ed off with their services, today i received an sms of early debit order which they ddnt even contacted me to find out if i am getting paid early in december and an bank charges will be on me as they will be no funds on the 18 december

I am very much ****ed off with their services, today i received an sms of early debit order which they ddnt even contacted me to find out if i am getting paid early in december and an bank charges will be on me as they will be no funds on the 18 december 2023 i am getting paid month end and i contacted their helpdesk and their consultant was useless for me she says there is nothing she can help me if i am charged for bank charges there is a channel of complain i must follow and as far as i know u called ure client and find out if its possible to send a debit order early. Here as below Capfin:Your DEC instalment of R 1 813.66 will be deducted on the 18 Dec 2023. Please ensure sufficient funds in your account. TsCs Apply

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Replies (1)
Capfin
Capfin's reply15 Dec 2023, 08:01
Official
Good day 
 
We appreciate that you took the time to bring this matter to our attention.

We will investigate your query and have a dedicated member of our team contact with you shortly. 
 
Sincerely
Capfin Customer Services