HUMILIATION AND BAD SERVICE

<p>My ID no is ********** 533084 and having a loan account with CAPFIN. On the 8th December to my dismay to find that my debit order has went through for the instalment of December. The money that was for my other commitments as I aws going to receive my pay on the 15 of December. The debit even caused my account to be in debit which made me soo furious. I went to my bank and reversed the amount debited and subsequent to that, two days afterwards, I phoned Capfin to let them know of my actions and told the lady spoken to the whole story and advised her to make the deductions on the 15 th because that was when my salary would go through. I can see that has not happened and the said instalment is still sitting on my account . According to my contract with Capfin my pay date is 25th of every month and that is when all my debits go through, and they can check my account profile with them and see if I ever had not paid a single month. Instead I am constatntly getting annoying phone calls for the instalment not paid and that I will be blacklisted as my account is in arrears. I am so angry and disturbed about this and want Capfin to check their recordings of the day that I phoned from my telephone No. ********** and reverse the humiliation they are causing me and they can check my bank balance for their instalment sitting there eversince I got paid in December 2016 and now that it is January 2017. I also need an apology from the lady for not noting the efforts I made by communicating to them in good faith and time. I again want to state that I will not be liable for the interest raised on that account whatsoever.</p>