eG
elsabe G

1 reviews | Active since Dec 2015

30 Jul 2016, 12:13

How can i get capfin out of my life !! Does anyone working there read ?? And understand English ??

<p>Someone stole my identity cleared out my account for 3 months. Capfin keeps on threatning and calling an even phones my work and tells them my personal business. I got a hearing and resigned after i begged them to stop phoning my work and told them my problems 100 times via emails and phone calls and no one does nothing. While i am driving one morning the most *********** person phones me. I tell him i am driving but he is persistent and kept on prevoking me untill i lost my temper totally and got into a car accident. Still no one phones and solves my problem. In july 2016 i asked for a statement with a settlement i was told an amount of R8962 odd rands which i paid. Again many phone calls emails later and still getting threatening sms and calls. Now capfin whants a futher R1223 before the 28/7/ 2016 which i paid on 25/7/2016. Happy i am rid of capfin !!. Again capfin does as they please. On 28/7/2016 they take an unauthorized debit order for the amount of R1223. I had the bank reversed it. No we start al over again. Threatning sms threatning mails and a sms that they will take money from my bank account without my authority. I am totally losing it now with capfin. Who do you think you are !!!! Who gave you the right to do as you please !! Are all of you just plain stupid or spiteful. You blacklist me at the credit bureas for making payment arrangements with a Dane Engelbrecht and then settling my account and YOU taking an unauthorized debit order ??? How do you justify that ?? Thats against the law and my constitutional rights. You are prevoking me time and time again and i have had it with you and you ****ty service. Everytime i phone the isdiot on the other side tells me the previous idiot did not make any notes on the sistem and then i have to tell the story over and over again. I will loose it totally !!!!!</p>

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Replies (1)
Capfin
Capfin's reply01 Aug 2016, 06:11
Official

Hello Elsabe Gagiano

Thank you for communicating your concerns to us and for the opportunity to investigate your complaint regarding our Collections department.


This matter will be assigned to a specialist consultant who will contact you to resolve your complaint.

Kind regards,

Customer Service