1 reviews | Active since Feb 2013
HORRIBLE SERVICE.
Worst service ever, app**** for a loan yesterday, there system is faulty, send all the documents phoned this morning was told to restart my phone if the log in page does the same i must cancel the application and phone back so they can help me from there side. Got a message : Capfin: Your proof of income has successfully been processed. Have your bank details ready and we will contact you shortly to continue the application process. At 10:07. Got another one now at 14:10 :Capfin: Your proof of income has successfully been processed. You can track the progress of your application at secure.capfin.co.za.
Then i phone the before 1 now the loan is declined, but I canceled it before i was able to put in bank details cause the log in page was hanging.
Thank you for alerting us to your concerns. We are committed to resolving this matter as soon as possible. One of our dedicated consultants will be in contact with you shortly to assist with your query.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for alerting us to your concerns. We are committed to resolving this matter as soon as possible. One of our dedicated consultants will be in contact with you shortly to assist with your query.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
We appreciate your patience and the opportunity to resolve your query.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services
We appreciate your patience and the opportunity to resolve your query.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services