Harassment from Capfin

Despite me explaining my current situation multiple times to call centre agents and wanting to restructure my loan agreement, I am being harassed 2 to 3 times a day with calls. I’m a bit puzzled, do agents not take notes when assisting highlighting my problematic situation? I’m tired of regurgitating my story over and over. I have said I will make payment as soon as I receive UIF however it will be a smaller amount. Service is shocking.