DM
Denys M

1 reviews | Active since Mar 2010

20 Mar 2015, 11:52

Harassment by call centre seaching for an unknown

Capfin call centre in Cape Town is harassing me and my wife since 2 March after receiving over 120 calls to date (20 March) from their call centre (using a series of about 40 different 087357*** numbers looking for a Mrs Dlamini that is unknown to us. <br> <br> No-one at your call-centre seems to understand that this is a private residence and are avoiding providing details and just keep on calling over 10 times per day from a series of *** to ***. The call centre staff is unwilling to provide any information and answer on simple questions and extremely rude.<br> <br> There is a baby in the house and I just came back from an operation in hospital, just to be harassed and woken up constantly by your call centre.<br> <br> I've requested via email to them to update their records and remove my private residential telephone number *** from their system and find another way of tracing your Mrs Dlamini since they will not find her here.<br> <br> No response but still continuously phone calls and harassment. I've reported a case of ***** and *******ion on the ***** line number. Reference number T30151.<br> <br> Next step I will have to open a case at the SAPS and provide them the call lists as evidence

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Replies (1)
Capfin
Capfin's reply20 Mar 2015, 12:49
Official
Hello Denys,

Thank you for bringing this matter to our attention.

We are very sorry to hear about the situation. One of our consultants will be in contact with you shortly.

Kind regards
Customer Services