Harassment and Breach of POPIA Act

Dear Capfin Customer Service,

I am writing to express my extreme dissatisfaction and frustration with the constant harassment I am receiving from your agents. Despite having made an arrangement with your company, I am being bombarded with daily phone calls regarding my account.

To put this into context, I have only missed one payment, and I am actively working to rectify the situation. However, the incessant calls are not only unnecessary but also causing me undue stress and anxiety.

Furthermore, I am shocked and alarmed that your agents have managed to obtain my work number, which I never provided to your company. This is a clear breach of the Protection of Personal Information Act (POPIA) and a serious invasion of my privacy.

I urge you to take immediate action to address this situation. I request that you:

1. Cease all harassment and unnecessary communication regarding my account. 2. Remove my work number from your database, as it was obtained without my consent. 3. Review your internal processes to ensure compliance with POPIA and prevent similar breaches in the future.

I hope that you will take my complaint seriously and take prompt action to resolve this matter. If not, I will be forced to explore further action, including reporting this incident to the relevant authorities.

Please acknowledge receipt of this complaint and provide a resolution or plan of action within the next 48 hours.