1 reviews | Active since Jun 2017

08 Jun 2017, 11:06

Harassment

<p>I have sent numerous emails to Capfin advising that I cannot afford the installment amount. Despite the fact that I have been making payments on this account they have handed me over to Vertex Attorneys that call my 73 year old granny on a daily basis.</p> <p> </p> <p>I have asked them not to do this and they persist.</p> <p> </p> <p>I have made two payments in the last month that consist of 2400.00 yet the attorney calls me on a daily basis.</p> <p> </p> <p> </p>

0
Replies (6)
Capfin
Capfin's reply08 Jun 2017, 12:47
Official

Thank you for writing to advise us of your concerns. We regret any inconvenience caused.

Your matter is a priority for us and is currently receiving our full attention. We will contact you soon.

Kind regards

Customer Service

Capfin
Capfin's reply08 Jun 2017, 12:47
Official

Good day Ms Deuchar

Thank you for writing to advise us of your concerns. We regret any inconvenience caused.

Your matter is a priority for us and is currently receiving our full attention. We will contact you soon.

Kind regards

Customer Service

's update08 Jun 2017, 13:12
Reviewer Update

I have been in contact with you guys I am tired of communicating the same thing over and over again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Please stop contacting my granny regarding my account she has nothing to do with this account!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Capfin
Capfin's reply09 Jun 2017, 12:07
Official

Good day Ms Deuchar

We are pleased to have engaged with you and that your situation has been resolved.


For any further assistance please call us on *** or email *** .

Kind regards

Customer service

's update12 Jun 2017, 07:35
Reviewer Update

Good day All

You have still not resolved this my granny received sms last night at 9 in the evening. I received an email saying her number has been removed from the system, but this is still not done.

Kindly advise why I am still being harassed like this after making several payments?

Kind Regards,

's update20 Jun 2017, 13:16
Reviewer Update

The Attorney Capfin have handed my account over have not captured any payments that I have made.

I sent an email yesterday requested un updated statement on this account and to date no response.

Why have none of my payments been allocated?

I have been called on a daily basis on account that is not correct what kind of Mickey Mouse Attorneys are dealing with your accounts?

My gran was even called but NO PAYMENTS ALLOCATED THIS IS DISGUSTING TO BE HONEST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!