LM
Lebogang M

1 reviews | Active since Jul 2015

04 Sept 2024, 13:03

Harassing Calls every hour even after being told it's wrong number

I called Capfin to tell them to stop calling me, I was told we will keep calling you until someone who used your number to apply for a loan calls us to remove your number. I told this people this is a company number please stop calling it. I am on week two of blocking their numbers because clearly they do not see this as harassment. I don't even have a loan with them or tried to apply for one yet I am being harassed every our by their calls, I just came back from nightshift and I have being blocking Capfin numbers since last week.

0
Replies (2)
Capfin
Capfin's reply04 Sept 2024, 13:34
Official
Good day 
 
Thank you for bringing your concerns to our attention. We will investigate the frequency of the calls and get back to you with a speedy resolution. 
 
We apologise for any inconvenience this may have caused you. 
 
Sincerely

Capfin Customer Services 
Capfin
Capfin's reply09 Sept 2024, 16:41
Official
Good day 

Thank you for allowing us the opportunity to engage with you, we are pleased to inform you that your query has been resolved. 
 
For further assistance, please call us on *** or email ***

Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00 
* Saturday and Public Holidays 08:00 – 13:00

Kind regards 

Capfin Customer Services