1 reviews | Active since Jun 2021
Capfin ft Fenwick Boshoff Attorneys
<div>On the 13th January 2020, I requested the settlement quote for my Capfin loan, however, Fenwick Boshoff (under the leadership of Charlene Van Der Westhuizen and Chris Boshoff) provided me with two settlement quotes with varying amounts and due dates, i.e. first letter was R3295.88 (valid for one day) and second one was R3301.76 (valid for 15days). The difference between these two quotes was R6.88. First quote was only sent at 2:47pm and valid for that day. I used this quote to make payment, further requested them to verify if the amount was correct. However, the verification process was delayed – only received feedback after due date (told was short of R6.88). They refused to send me the paid up letter. I escalated this matter to Capfin management - who refused to entertain my story and insisted that I must contact MBD (who bought the debt). Recent statement shows that I owe them over R3000. This is shocking because the original debt was around R4000 in 2020 – How did we get here? Fenwick settlement quote showed that the debt order could be used for payment, but, they refused to accept it. This is the worst settlement practice I have never seen in my life - ********* and well-engineered by Fenwick Boshoff to attain a certain objective (s). It is very disturbing to notice that Capfin is actual part of this practice. NB: There is a strong collaboration between Fenwick Boshoff and Capfin. </div>
Thank you for informing us of your concerns. Please note that your query is a priority to us and is currently receiving our full attention.
A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for informing us of your concerns. Please note that your query is a priority to us and is currently receiving our full attention.
A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
We investigated your query and are happy to inform you that the matter has been resolved.
Thank you for your patience during this time, for further assistance, please call us on *** or email ***.
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
We investigated your query and are happy to inform you that the matter has been resolved.
Thank you for your patience during this time, for further assistance, please call us on *** or email ***.
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
