Frustrated Client

<p>Im frustrated where i am right now with Capfin.It all started in August 2016 when i was told my contract is ending with no notice period given to me, i then called capfin to ask them for a payment arrangement due to my situation and non was given to me, first week of January 2017 i was called by one of their consultant that offered me to reschedule my loan i agreed and she read me the contract and i agreed on the 12 month plan she had given me, on the 9th January the consultant called me at about 2:45pm and told me that i need to fix things with my bank for them to be able to debit my account as i was in town and i had initially said i was going to do that since it was the condition for my rescheduling and that was done. On the 27th January a consultant called me at about 7pm and i told her all that has happend and she promised to escelate the matter with her manager the following day being the 28th January at 11:30am to be axact since she will be on shift at 11 , on the 28th January at 12:15pm i called and i spoke to Sipho and he told me they were busy with my account and they will get back to me, to my surprise at 17:45 i was called by Busisiwe and she was clueless about my account and i had to say it all over again and again she said shes going to call me on Monday as shes going to escalate it with her team leader. This people are driving me crazy with their incompetance realy now, please sort this out and kindly get back to me.</p>