********** account but still blacklisted

I was a victim of identity theft and that person took a loan from Capfin. When I was made aware of the situation I called them and submitted all the required documents to prove my innocence. An investigation was done and they confirmed that it was a ********** account. 6 months later I am still blacklisted and my credit records still say I owe Capfin money. So I don’t understand why they didn’t clear my name after they concluded it was a ********** account. I’m losing out on job offers because of this.