FORMAL COMPLAINT – URGENT ESCALATION REQUIRED

I am extremely frustrated with the way Capfin is handling my loan application.

For the past 4 weeks, I have received approximately 55 calls, yet every call ends with the same explanation: "Our system has an error; your application is taking longer than expected, and we will call you again."

This is unacceptable.

- 55 calls with no resolution or meaningful update. - I have repeatedly asked your consultants to investigate the matter properly before calling me. - Your internal system problems should not become my burden. - Repeated calls with the same information are unnecessary, disruptive and extremely frustrating.

I am demanding that this matter be immediately escalated to a manager or senior department capable of resolving it.

I want a clear response stating:

- The exact status of my application. - What is causing the delay. - What is being done to fix it. - When I can expect a final decision.

Please stop calling me with the same explanation. I want a resolution, not another repetitive phone call.

After four weeks and 55 calls, I expect Capfin to take responsibility and resolve this matter urgently.