AP
Alecia P

1 reviews | Active since Jul 2017

29 Jul 2017, 12:48

Fedup and angry

<p>After so many phone calls to ask Capfin to change the debCapfinit date to the first of every month as I get payed on the last working day of the month, they keep telling me sorry they can't cause that is how there systems work, so now my credit record gets affected in the negatives every month. In this month I asked them again to change the date I was told it was changed on to find that on the 28th of July 2017 I get a message telling me to fund my account as they do there debit two days ahead and two days after, now my account lookes even worse in the negitive, I am in the process of buying a house can you imagine what that makes my credit record looks like, i am so ****ed off, to top things of I even made a early payment on the account as well to bring my credit down,and this is the tipe of service I get?????????

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Replies (2)
Capfin
Capfin's reply31 Jul 2017, 11:07
Official

Good day Alecia Hanneli Paterson

Thank you for contacting us with your feedback and alerting us to your frustration regarding the debit order taken on your account.

We would like apologise for any inconvenience caused by this. We will investigate the matter and our office will be in contact with you.

Kind Regards,

Customer Services

Best regards,

Capfin
Capfin's reply01 Aug 2017, 15:54
Official

Good day Alecia Hanneli Paterson

Your query has been investigated and we have been in contact with you. We are very pleased to advise that a satisfactory resolution has been reached.

For any further assistance please call us on *** or email *** .

Kind Regards,

Customer Services

Best regards,