False hope for loans

Dear Sir / Madam

I am angry about how Capfin does to us people, and I end up thinking capfin is a ******** loan company.

1. Application for capfin on the 23rd December 2017 2. I got an sms at 08H54 telling me CAPFIN Loan is provisionally approved and they will call me to continue with the process. 3. I uploaded my documents and at 11H25 I got an sms saying that proof of income has successfully been processed and my loan application can now continue and they will contact me shortly. 4. At around 5minutes later I got a call from them and the consultant told me that I am approved for a R8000 loan and a free funeral cover and she read all the Ts & Cs that lasted for almost 30 minutes which included confirming my personal details, residential details and my banking details. 5. At 12H34 I received an sms confirming my net income, living expenses, existing obligations and my installment which is R931 for the loan which will be debited on the 25th of January 2018. 6. I asked the consultant whether am I goingto receive all the Ts & Cs through my e-mail and she agreed. 7. It was confirmed that on the 27th of December 2017 I will receive the loan. 8. At 08H14 on the 28th December 2017 I ended up calling their ********** as their ********** number was not going through(IT DOES NOT EXIST) and the consultant told me taht by later today I will get the loan and a notification will be sent to me. 9. At 08H29 I got shattered when I received an sms that read, "CAPFIN: Your application was referred to our credit department.Unfortunately your loan was not approved".

All along I was waiting in vain for the money as initial I was told my loan was approved then BOOOOOOOOM!!! I am not aproved.

I always read about this on media about Capfin misleading consumers and I never thought it was true and it will happen to me. I am still shattered about their *********** service. This will not end here I am heading to the media at large about this.