Failing To Cancel Loan/No Cooling Off Period

My wife app**** for a loan and was approved a certain amount. <br> She wants to cancel the loan as no funds were paid over to her and she got a better deal somewhere else.<br> The call centre agent, named Abigail, told her that no cooling off period applies to their loans even if the amount is different and if she don't want the money she can pay it back to capfin but interest will be included to the loan amount.<br> <br> Very ******** as the Consumer Protection Act and National Credit Act states something else.<br> <br> I have advised my wife to logde a formal complaint with the Ombudsman and to report them for their illicit trading.