Extremely Disappointed at Capfin services

Hi I'm extremely disappointed at Capfin,this morning j tried to apply for an emergency loan,only to recieve my debit mandate after some hours and after approving it,an error code still appeared ,I then proceeded with call,the lady was seemingly unwilling to help judging from the tone of her voice, she told me that I will have to wait for atheist 7 days for another debit mandate ,and this time arrived I need not to worry ,since my bank will be the one approving my mandate ,I mean why did I apply for an immediate loan if I'm still to wait for 7 days . It defeats the whole purpose of an application.