Expired mandate

I’m really disappointed at capfin I app**** for a loan yesterday I tried to approve a debicheck this morning which said it expired because I took to long but it didn’t even give me about 2 minutes, I then called capfin to explain that the debi check shows on my banking app as expired. I was told it was send to my bank for approval which is confusing to me as to why would it be said to my bank for approval but not me, I then ask them to resend it talking a lady who I felt was not that helpful at all told me the mandate was send to my bank I just to wait to can take about 7 days like REALLY 7 days so why must a person apply for a loan to take take long to get the money?? I then called my bank to ask them to approve the mandate and capotes told me if it’s expired then capfin must resend the mandate again which make sense cause don’t control and debit orders as the bank it the third party that does that. So can the mandate please be send again or cancel my application please