Expired debit mandate

Item: Capfin
Rating: 1
Author: Fortunate T

They have a bad service, they don't respond on their Facebook even if you try to call them its the same thing. My husband and I waited over 36 hours for them to approve the loan for them to send an expired debit mandate and now we are trying to fix that and no one is willing to help us this is unacceptable they don't even respond their emails.

Please resend that debit mandate or cancel our loan please

Helpful (0)

Replies (2)

Capfin's replyOfficial

31 Jul 2025, 10:06

Good day

Thank you for alerting us to your concerns with regards to the processing of your Capfin loan application.

Please note that your request is being attended to. We apologise for any inconvenience this may have caused you.

Sincerely
Capfin Customer Services

Capfin's reply31 Jul 2025, 10:06

Official

Fortunate T's updateReviewer Update

31 Jul 2025, 11:19

So when will I know about the outcome and please don't tell me to wait for 7 days that's a lot of time. Please write to my email address because I'm at work but I will reply as soon as you send the new mandate.

My email address: ***

Please fix it today please

Fortunate T's update31 Jul 2025, 11:19

Reviewer Update