NN
Ntombozuko N
1 reviews | Active since Aug 2015
26 Jul 2022, 07:47
Early debit order date
I dont understand why Capfin debit my account 3days earlier to the agreed date, what debit system do they use because clearly its not NEADOS. Now I have incurred R150 failed debit order charges that I did not plan for. Your system is really pathetic and I want my money because as per contract if a debit order date falls on a weeked or a public holiday then you will deduct on a previous business day which was on a Monday.
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Replies (2)
Capfin's replyOfficial
26 Jul 2022, 09:22Good day Sir/Madam
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
Best regards,
Capfin's reply26 Jul 2022, 09:22
Official
Good day Sir/Madam
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
Best regards,
NN
Ntombozuko N's updateReviewer Update
28 Oct 2022, 07:30Now I do not know what to say because the same issue has happened again... Can you rectify this as it frustrates me. There is no way I will have money on a Friday if I get paid on a Monday, it will never ever be possible.
NN
Ntombozuko N's update28 Oct 2022, 07:30
Reviewer Update
Now I do not know what to say because the same issue has happened again... Can you rectify this as it frustrates me. There is no way I will have money on a Friday if I get paid on a Monday, it will never ever be possible.