Early debit order and bad client service from call center agent

I just got off the line with your advisor (her name is Kgomotso if I'm not mistaken), and I am appalled by your client care. You debited my account before the agreed date, your agent (initially in a parrot fashion that I can tell she is reading from her standard scripting) tells me about the terms and conditions of my contract. After realizing that this debit still isn't in line with what she just stated, she starts her "my apologies speech" and thereafter says she will escslate it for rectification. I asked her for confirmation of this in writing and she told me I must send an email instead. So after calling and her saying she will escalate, I must send an email again which will be received by another agent. What then was the point of her escalation, she can't ensure a client's query is resolved from start to finish? This is definitely my first and last time using your services. No other lender has ever given me such issues.