NP
Nompumelelo P
1 reviews | Active since Apr 2019
25 May 2021, 07:44
Double debit shocker by Capfin
I asked for an additional loan at Capfin and I see today they double debited my account yet they had not told me so. You guys increased my premium and then debited the amount for the old loan and the amount for the new loan! I need this rectified immediately.
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Replies (2)
Capfin's replyOfficial
25 May 2021, 08:48Good day Nompumelelo Phakathi
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly.
Please accept our sincere apology for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly.
Please accept our sincere apology for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Capfin's reply25 May 2021, 08:48
Official
Good day Nompumelelo Phakathi
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly.
Please accept our sincere apology for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly.
Please accept our sincere apology for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
NP
Nompumelelo P's updateReviewer Update
25 May 2021, 08:49I called now and spoke to Nomonde who said that there shouldn't be a double payment and once payments reflect on their side they will refund the money...so this is a step in the right direction.
NP
Nompumelelo P's update25 May 2021, 08:49
Reviewer Update
I called now and spoke to Nomonde who said that there shouldn't be a double payment and once payments reflect on their side they will refund the money...so this is a step in the right direction.