DS
Dian S
1 reviews | Active since Mar 2023
24 Jun 2024, 15:57
DON'T TRUST THEM - *****S! OMBUDSMAN HERE I COME!
I am very very angry and disappointed. I changed my debit order a day before my debit order date. it still shows my debit order will run on the 25th and not to the changed 28th. They state ABSOLUTELY NOWHERE in their t's & c's that you must change it 2-3 days before. Neither do they state it in the contract of the loan! I am currently lodging a complain with the Ombudsman. You cant charge me a penalty for late payment if I gave you 24 hour notice that my salary date has changed. It's against the consumer act!! Will never ever take a loan here and rather go to alternatives like Fasta or something!
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Replies (1)Capfin's replyOfficial
24 Jun 2024, 16:04Good day
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
Capfin's reply24 Jun 2024, 16:04
Official
Good day
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
