DS
Dian S

1 reviews | Active since Mar 2023

24 Jun 2024, 15:57

DON'T TRUST THEM - *****S! OMBUDSMAN HERE I COME!

I am very very angry and disappointed. I changed my debit order a day before my debit order date. it still shows my debit order will run on the 25th and not to the changed 28th. They state ABSOLUTELY NOWHERE in their t's & c's that you must change it 2-3 days before. Neither do they state it in the contract of the loan! I am currently lodging a complain with the Ombudsman. You cant charge me a penalty for late payment if I gave you 24 hour notice that my salary date has changed. It's against the consumer act!! Will never ever take a loan here and rather go to alternatives like Fasta or something!

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Replies (1)
Capfin
Capfin's reply24 Jun 2024, 16:04
Official
Good day 
 
We appreciate that you took the time to bring this matter to our attention.

We will investigate your query and have a dedicated member of our team contact with you shortly. 
 
Sincerely
Capfin Customer Services