DISSAPOINTING SERVICE!

I am an existing client with Capfin and recently paid my loan up. I then received a message to inform me that there is an amount available to me and if I want to apply saying I should be smart and dial *120*6454# or reply CASH! I did both and got no response. I mailed [Email Removed] and got no reply. I have sent a request for a new application with my proof of income. I have not received any feedback since,I have tried the USSD self-service and requested a consultant to contact me but no call was received.I have even used the call back service, they call and hang up, leaving a missed call.I have not skipped a payment with my first loan with the company. Why do they send messages to clients saying that a certain amount is available then when the client apply' s for it no help is given. This is a very disappointing service!!!<br>