1 reviews | Active since Nov 2016
Disrespectful Space Invaders
<p>I defaulted on my loan with Capitec, they called to make arrangemnts, I only take their call when I can. As I am at work. They usually call on my cell phone, once they called on the office phone where we are not allowed to recieve personal calls and also the phone is on speaker, its an open plan office, hence the reason i said not to ever call on the landline. I told them this and they promised this will never happen again. I recieved a NOTICE OF ARREARS!!!!!!!! It said i must pay the amount of R1748.34 by the 28th November. I paid R1000 on the 12th November I rep**** to the notice that I will gladly pay the R748.34 on the 25th when I get paid. Sincde then I have recieved non-stop calls about the R1, 038.00 that I must pay. I kept telling them to check the paperwork and call once they have rectified. This morning I recieve a call saying that I must now pay, R900.00 or something like that. I dont know what is going on behind the scenes but please dont stalk me to figure out your problems. The whole office had to listen to the consultant rambling on and on and on while I sat red in my face. This is definelty gong further, you cannot do that people, either train your staff correctly and teach them to respect your clients liveleyhood. I had to be displined for all those callls you make to me, I would be fied by now and you will not recieve your money!!!</p>
Good day Ms Zietsman
We acknowledge receipt of your complaint and will ensure that it is investigated. We aim to provide a speedy resolution.
Please expect communication from one of our team members soon.
Kind regards
Customer service
Best regards,
Good day Ms Zietsman
We acknowledge receipt of your complaint and will ensure that it is investigated. We aim to provide a speedy resolution.
Please expect communication from one of our team members soon.
Kind regards
Customer service
Best regards,
so I received a call from one of your team members yesterday afternoon. She did not have any remorse on what was done to me. she just spoke about money, money and money and told me that if I don't pay what the system says that I must pay I will be called continuously. no consideration what so ever. Not a care in the world of the humiliation and embarrassment it I was put through. And then the amount changes again. every phone call is a different amount. What is wrong with these people? they told me what to pay, they give me a deadline. I agreed, and still they want to tell me that interest is being calculated as the account is in arears, Yes it is in arrears. that is why you sent me the "NOTICE OF ARREARS!!!! would you like to me to share the document on this page with the correspondence from your team on email and the sms that was sent to me yesterday morning when that lady told me by another date with a new amount. the lady that called yesterday the amount that is reflecting on the system is the amount I must pay, If I am not happy and welcome to take the matter further. I other words, I don't know how to resolve this, ***** you!!!! No further attempts were made, accept that the system will keep calculating interest. they charge you interest on the amount that you committed to pay. so you pay that and then later pay arrears on that. Even though you agreed to pay by the date they want you to pay. Basically, I'm just paying arrears. My loan is long paid up. DO NOT TAKE A LOAN FROM CAPFIN!!!!!! THEY EAT YOUR MONEY AND DONT CARE WHAT THEY HAVE TO DO TO GET IT!!!!!!!!!!!!!!!!!!
so I received a call from one of your team members yesterday afternoon. She did not have any remorse on what was done to me. she just spoke about money, money and money and told me that if I don't pay what the system says that I must pay I will be called continuously. no consideration what so ever. Not a care in the world of the humiliation and embarrassment it I was put through. And then the amount changes again. every phone call is a different amount. What is wrong with these people? they told me what to pay, they give me a deadline. I agreed, and still they want to tell me that interest is being calculated as the account is in arears, Yes it is in arrears. that is why you sent me the "NOTICE OF ARREARS!!!! would you like to me to share the document on this page with the correspondence from your team on email and the sms that was sent to me yesterday morning when that lady told me by another date with a new amount. the lady that called yesterday the amount that is reflecting on the system is the amount I must pay, If I am not happy and welcome to take the matter further. I other words, I don't know how to resolve this, ***** you!!!! No further attempts were made, accept that the system will keep calculating interest. they charge you interest on the amount that you committed to pay. so you pay that and then later pay arrears on that. Even though you agreed to pay by the date they want you to pay. Basically, I'm just paying arrears. My loan is long paid up. DO NOT TAKE A LOAN FROM CAPFIN!!!!!! THEY EAT YOUR MONEY AND DONT CARE WHAT THEY HAVE TO DO TO GET IT!!!!!!!!!!!!!!!!!!
Good day Ms Zietsman
We are pleased to have engaged with you and that your situation has been resolved.
For any further assistance please call us on *** or email *** .
Kind regards
Customer service
Best regards,
Good day Ms Zietsman
We are pleased to have engaged with you and that your situation has been resolved.
For any further assistance please call us on *** or email *** .
Kind regards
Customer service
Best regards,