KS
Kiran S

1 reviews | Active since Nov 2016

07 Nov 2016, 08:31

Disgusting service

<p>I have called repeatedly to update my contact details. The consultant ensures me everytime that it has been updated but they continue phoning and smsing another number. How ****en hard is it to update details correctly?Capfin has basically been lying to me everytime by saying it has been updated. I absolutely regret being your customer. Your'll hardly have any good reviews on hellopeter but yet Capfin continues to give disgusting service. </p>

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Replies (2)
Capfin
Capfin's reply07 Nov 2016, 09:09
Official

Good day Kiran Sookha

We appreciate you bringing this matter to our attention. We are very sorry to hear that you experienced a problem with our Call Centre and would like to apologise for any inconvenience caused. We will contact you soonest to discuss the matter further.

Kind Regards,

Customer Services

Capfin
Capfin's reply07 Nov 2016, 09:53
Official

Good day Kiran Sookha

Thank you for allowing us time to engage you regarding your concerns. We are please to confirm that the matter is resolved.

Feel free to call us on *** or email *** for any further assistance.

Kind Regards,

Customer Services