DISGUSTING CUSTOMER SERVICE

CAPFIN HAS PUT ME UNDER A LOT OF STRAIN. I CALLED ON THURSDAY TO NOTIFY THEM, I HAVE PAIG THE ACCOUNT DOUBLE, THAT I REQUEST A REFUND BE PROCESSED BACK TO MY ACCOUNT, I WAS TOLD THE PROCESS WOULD TAKE 24-48 HOURS. MONDAY CAMEND THERE WAS NO MONEY INTO MY ACCOUNT. I CALLED SPOKE TO SOMAYA WHO CAME WITH ANOTHER STORY THAT SHE WILL HAVE TO INVESTIGATE WITH THE FINANCE DEPARTMENT WHY THE MONEY HAS NOT BEEN PROCESSED, SHE MENTIONED IT HAS BEEN REVERSED SHE WILL FIND OUT WHY.

TODAY THE 15TH SHE CALLS ME TO SAY I MUST SEND PROOF OF PAYMENT BECAUSE THIS IS A LARGE AMOUNT.THEN THE REFUND WILL BE PROCESSED. I AM UNDER A LOT OF STRAIN THAT MONEY NEED TO PAY SOMETHING ELSE, I AM INUNDATED WITH CALLS FROMTHE COMPANY THAT NEEDS TO BE PAID THAT AMOUNT THAT CAPFIN IS REFUSING TO RELEASE.

YOU LET ME WAIT 96HRS FO MY MONEY ONLY TO TELL ME I MUST SEND PROOF OF PAYMENT? WHY WAS THIS NOT COMMUNICATED TO ME IN ON SET WHEN I MADE A CALL?

I WANT MY MONEY AS IN YESTERDAY.

I WILL REFER THE MATTER TO THE CONSUMER COUNCIL AS WELL. YOU HAVE DONE ME VERY BAD, PUTTING ME UNDER A LOT OF UNNECESSARY STRESS, I AM DISGUSTED WITH THE WAY YOU HAVE TREATED ME.