Disgusted in the capfin staff

I have a personal loan with capfin. But I have continuous fights with them regarding my debit orders. I have made arrangements to pay the debits but they just fail to do what is suppose to. I mean how hard is it to just set a date. I advised them that I have been on maternity leave and the month of Jan there was no funds in my account but I set a date in Feb for them to take the payment. They decided to take 2 payments in Feb. One amount I don't even know what it was for I called them and they then refunded the second amount! I called them again today as I realized that no payment for Feb was taken and the payments they took in Feb was for January. I requested to speak to a manager the manager told me I need to go to PEP and pay it. I told her I will not she needs to set a debit date. She then hanged up on me. The managers name is Noma!! I can't wait to have the loan finalized so I don't have to have any communication with them!! Disgusted in the way they deal with the customers no phone etiquette at all.!!!