Disgruntled Client

I contacted Capfin in November to have my debit order changed to FNB this was confirmed by Naledi. I called yesterday and made an arrangement to make a deposit today. To my surprise a debit order was sent to Std bank and was unpaid I want my bank charges paid back immediately. This serves as written confirmation that I want my debit order details canceled immediately I will make manual payments to Capfin as they are tarnishing my credit record as well as my good standing with Std bank. Take note that this serves as notice I want my debit order cancelled immediately. I want a Manager to call me back.