************** - lodging a formal grievance to the banking ombudsman

I filed a complaint almost a month ago regarding on what basis my loan was being declined several follow ups were made and today was told that the block was removed ( why was there a block in the first place ) I proceeded to apply sent my documents called and spoke to ntate she indicatdd my loan was approved and activated a gentleman called from capfin to my employment to confirm my employment but then capfin declined my loan. Should a written response explaining why this was declined and why I was told it was approved as well as why I had a block on my account not received by 1200 tomorrow (Friday ) I will proceed to lodge a ************** complaint with the banking ombudsmen and on all social media sites.

I will not be available to address this telephonically please don't call me only email