NA
Nazmeera A

1 reviews | Active since Sept 2016

10 May 2019, 07:49

************** AND UNFAIR PRACTICE

I recieved a call finally this morning to process my application and was approved for R15000 I accepted and was then told that I dont qualify as I have a bidvest bank account. This was the statement I uploaded and sent through with my application. I advised the consultant that I also have a capitec account and will change this month but no luck.

Capfin, where do you state this that people with bidvest accounts cant apply and why did you call if I didnt qualify based on my account?

I am no *****.

Please treat this as urgent as I will be filing a compliant for non information and unfair banking practice.

Thank you

0
Replies (3)
Capfin
Capfin's reply10 May 2019, 09:23
Official
 Good Day naz7868
 Thank you for taking the time to provide us with your feedback.
We are very sorry to hear that the service you received from our Call Centre did not meet the required standards . 
Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly. 

Kind Regards

Customer Service 

Best regards,

Capfin
Capfin's reply15 May 2019, 12:33
Official
Good Day naz7868
For any further assistance please call us on *** or email *** .

Kind Regards
Customer service

Best regards,

Capfin
Capfin's reply15 May 2019, 12:34
Official
Good Day naz7868

Exellent service is very important to us and we value all the feedback from our customers. We are pleased your concern has been resolved.
For any further assistance please call us on *** or email *** .

Kind Regards

Customer service

Best regards,