Disappointing Service from Capfin

I was approved for a loan yesterday and recieved the debicheck mandate this morning, before I could even initiate the mandate the pop up message got cleared. I then went on to my app to approve the mandate but it was already expired. I contacted Capitec my bank first but they told me I have to contact Capfin as they have no control in sending another mandate. I called Capfin thereafter who tells me the bank with register the mandate after 7 days and if not they will resend the mandate after 7 days. 7 days ?I called capitec back and capitec says they can’t register a debicheck mandate without my approval and i must request a new mandate from Capfin. This is really disappointing, as I am approved for my loan but Capfin consultant says she cannot help me in sending another mandate and capitec says they cannot register any mandate without my approval. What do I do Capfin ? As your consultant tha desk has little knowledge