1 reviews | Active since Jul 2016

06 Jul 2016, 12:40

Disappointing service

<p>I am so unhappy right now. I have app**** for a loan with capitec and I received a sms sayin 'I have been provisionally approved' and since dololo,</p> <p>So I phoned them twice and been promised a call back and still dololo. What really makes me unhappy is the fact that - when one makes a loan it is because of an emergency situation and I know i doesnt take 3 days to do credit check. I am really dissapointed as I really trusted them</p> <p>Rather a 'not approved' and move on.</p>

0
Replies (2)
Capfin
Capfin's reply07 Jul 2016, 10:22
Official

Hello

Thank you for taking the time to contact us regarding your concerns about our Loan application process.

Your request is being attended to and a specialist consultant will make contact with you shortly.

Kind regards,

Customer Service

Best regards,

Capfin
Capfin's reply07 Jul 2016, 10:23
Official

Hello

Excellent service is very important to us and we value all the feedback from our customers.

We are pleased your concern has been resolved.

For any further assistance please call us on ********** or email ********** .

Kind regards,

Customer Service

Best regards,