Disappointing Service

I app**** for a loan on 28.12.2021, my documents were sent for verification. The next day I received an sms to say that my documents have been verified and I can continue with the application. When I went online to check I discovered that my income was captured incorrectly. I did not go through with it and phoned the call centre. Once she checked my bank statements she also confirmed that the salary captured was incorrect. I asked her if they cannot change it on their side. She informed me that they could not. I must delete the application and resubmit. When I deleted the application and tried to apply again I was told that I do not have any monies available to me. I called the call centre again and another lady told me that there is nothing they can do I must send an email to ***, I also requested that her team leader contact me.

To date I have not received a response to my email, however the team leader did contact me on the 30.12.2021 after 16:30 to say that there was a drop in salary thats why there is no funds available. She did tell me to send my bank statements through and they can re look at it. I sent through my bank statements on the same day.

To date my salary has not been updated on the system and I have been phoning from Friday til today and still have not received any joy.

The lady I spoke to this morning said it was escalated to the legal dept yesterday and I must wait until I get a response from them.

This is very disappointing as I am a loyal customer and have a medical issue which i need cash for urgently. I am being penalised for incompetence from you back office.