Disappointed Customer

I am very disappointed at the generic response recieved from Capfin outlining that they basically could not assist me - this is after trying to make alternative payment arrangements for the coming months on my personal loan as I have been put on temporary lay off due to Covid-19 (currently my account is up to date, no arrears) . My take away from this experience is that I won't make use of their services in the future and definitely won't be recommending their services.