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Mercia M

1 reviews | Active since Sept 2017

16 Sept 2025, 15:48

Devious

Why is my account closed off because I settled monthly transactions.

0
Replies (2)
Capfin
Capfin's reply16 Sept 2025, 15:53
Official
Good day
 
Thank you for getting in touch with us. We will look into your query and will follow up with you shortly on the outcome. 

Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
 
Sincerely
Capfin Customer Services

Best regards,

Capfin
Capfin's reply18 Sept 2025, 14:40
Official
Good day

We appreciate your patience and the opportunity to resolve your query. 
 
Kindly note that Capfin offers loans based on the outcome of an affordability assessment which considers factors such as income and expenses, credit profile and payment behaviour. 

For further assistance, please call us on *** or email ***
 
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00 
* Saturday and Public Holidays 08:00 – 13:00
 
Kind regards 
Capfin Customer Services

Best regards,