MI
Mirischian I
1 reviews | Active since Jun 2016
02 Jun 2025, 12:14
Delayed feedback on application
I am concerned as Capfin usually responds within an hour. I submitted a loan application today. I chose the option for them to contact ABSA directly for my proof of income. They used the wrong income, instead of mine. I called twice today already, and gave the consultant my salary amount/dates/reference, I also mailed & uploaded my payslips, after which I was told both times it would be escalated to the verification department. It has been a few hours already, and the wrong income still shows on my application. Please can I get urgent assistance.
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Replies (3)0
Replies (3)
Capfin's replyOfficial
02 Jun 2025, 12:39Good day
Thank you for alerting us to your concerns. We are committed to resolving this matter as soon as possible. One of our dedicated consultants will be in contact with you shortly to assist with your query.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for alerting us to your concerns. We are committed to resolving this matter as soon as possible. One of our dedicated consultants will be in contact with you shortly to assist with your query.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Best regards,
Capfin's reply02 Jun 2025, 12:39
Official
Good day
Thank you for alerting us to your concerns. We are committed to resolving this matter as soon as possible. One of our dedicated consultants will be in contact with you shortly to assist with your query.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for alerting us to your concerns. We are committed to resolving this matter as soon as possible. One of our dedicated consultants will be in contact with you shortly to assist with your query.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Best regards,
Capfin's replyOfficial
02 Jun 2025, 14:31Good day
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00Kind regards
Capfin Customer Services
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00Kind regards
Capfin Customer Services
Best regards,
Capfin's reply02 Jun 2025, 14:31
Official
Good day
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00Kind regards
Capfin Customer Services
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00Kind regards
Capfin Customer Services
Best regards,
MI
Mirischian I's updateReviewer Update
02 Jun 2025, 16:19Thank you for your call. I believe this will only be resolved once I have received feedback on the documents sent-I believe I should get feedback within the stipulated 48 hours.
MI
Mirischian I's update02 Jun 2025, 16:19
Reviewer Update
Thank you for your call. I believe this will only be resolved once I have received feedback on the documents sent-I believe I should get feedback within the stipulated 48 hours.